When someone calls or walks in to our office, for any reason, they want to be treated with respect. They want to see a friendly face that’s ready to help; and the same goes for when they call your office to set up that initial appointment. Our staff is to walk them through the process step-by-step – whether that’s setting up an appointment, asking questions in a friendly and non-intrusive tone or giving directions. It all goes back to wanting to feel welcomed, and it’s up to your staff to give off that warm feeling.